Terms and Conditions

1. About these terms

These terms apply to your use of massageoil.sg (the “Website”) and to any order you place with TYT Spring (UEN 53523462K), 11 Silat Avenue, Singapore 168877 (“TYT Spring”, “we”, “us”).

By using the Website or placing an order, you agree to these terms. Our Privacy Policy explains how we handle personal data.

We sell to businesses, such as massage parlours, spas and wellness centres. If you order on behalf of a business, you confirm you are authorised to do so.

2. Prices, quotes and offers

• Prices on the Website are in Singapore dollars and may change at any time without notice. The price for your order is the one in your confirmed quote. TYT Spring is not registered for GST, so no GST is added to our prices.
• An enquiry through the form or WhatsApp is a request for a quote, not an order. A contract is formed only when we confirm your order in writing, by WhatsApp message or email.
• Our quote sets out the products, quantities, price, any discount and delivery details.
• Our discounts are available to registered beauty salons, hair parlours, spa operators and wellness centres in Singapore. The 20% bulk discount applies to orders of 10 jars or more. The minimum order is 1 jar, and only one discount can apply to each order.
• We may correct obvious errors in prices or product information. If an error affects an order we have confirmed, we will contact you before going ahead.

3. Delivery

• We deliver free of charge to addresses in Singapore, subject to any minimum order.
• We will agree a delivery date or day with you. We aim to deliver within 3 business days of confirming your order. Delivery times are estimates, and we will tell you promptly about any delay.
• Someone must be available to receive the delivery. If a delivery cannot be completed because no one is available, we may charge S$10 for redelivery.
• Responsibility for the goods passes to you on delivery.

4. Weekly delivery

• If you choose weekly delivery, we deliver the agreed quantity on the agreed day each week, at the price in your quote, until you change or cancel it.
• You can change the quantity or day, or pause or cancel weekly delivery, by WhatsApp or email at least 48 hours before the next delivery day.
• We may change the weekly price with at least 30 days’ notice. You may cancel before the new price applies.

5. Checking your order, returns and refunds

• Please check your delivery when it arrives. Tell us within 3 days if anything is missing, damaged or leaking, with photos where possible.
• If goods are faulty or damaged in transit, we will replace them. You must return the faulty or damaged goods to us in the condition they arrived.
• Due to the hygienic nature of professional personal-care products, we strictly do not accept returns or exchanges for correctly delivered items or opened jars.
• Exceptions are made only if the product is proven to be faulty upon opening. For opened items, “faulty” is strictly limited to manufacturing defects, formulation errors, or products that were delivered past their expiration date.

6. Using our products safely

• Our massage oil is for external use only. Do not swallow it, and keep it away from eyes, mucous membranes, and broken or irritated skin.
• Do a patch test before first use on a client. Stop using it if irritation occurs.
• Clients who are pregnant, have recently given birth, have a medical condition or have sensitive skin should check with a doctor before use.
• Store it in a cool, dry place, away from direct sunlight and out of reach of children. Use within 12 months of opening.
• You are responsible for how your therapists use the product with your clients, and for your premises’ own licences and health and safety rules.

Information on the Website describes traditional use and the feel of the product. It is not medical advice, and our products are not intended to diagnose, treat or prevent any disease.

7. Using the Website

• You may use the Website to learn about our products and contact us. Do not misuse it, for example by trying to break its security, sending spam through the form, or copying it automatically.
• The Website, including its text, photographs, logos and design, belongs to TYT Spring or its licensors. You may not copy or reuse it without our written permission.
• Customer reviews on the Website reflect the experience of the customers who gave them. Individual results may vary.
• Links to other sites, such as WhatsApp, are provided for convenience. We are not responsible for those sites.
• We try to keep the Website accurate and available but do not guarantee that it is error-free or always online.

8. Liability

• Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
• Otherwise, our total liability for any order is limited to the price paid for that order.
• We are not liable for loss of profit, business or goodwill, or for indirect or consequential loss.
• We are not liable for delays or failures caused by events beyond our reasonable control.

9. Changes to these terms

We may update these terms from time to time. The version on the Website when you place an order applies to that order.

10. Governing law

These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute.

11. Contact

TYT Spring, 11 Silat Avenue, Singapore 168877. Email: support@massageoil.sg. WhatsApp: +65 8996 0336.